Competent Communicator

There is a particular supervisor in my school that, to me, has mastered effective communication skills/style - mostly while working with families. She is one that I look up to and tend to send my upset family members too. Her voice is calm and has a low-tone to it which tends to relax the energy in the room. This individual can tell you the worst news in the sweetest and most respectful way - which is something I have yet learned how to do. The body language she shows is one of respect and authority (in a good way), she has positive control and facilitation over meetings/conversations.

When those awkward/hard conversations need to happen I try to lighten the mood by making a joke, which I learned this week goes against an ethical communication principle - striving to understand and respect other communicators (O'Hair, Wiemann, Mullin, & Teven, 2015). By joking it might upset or confuse whoever is on the receiving end of my message. Of course, this is not a typical communication style I use and is a professional goal of mine. I am hoping this course will help give me other tools to use when the conversations become difficult.

Reference

O’Hair, D., Wiemann, M., Mullin, D. I., & Teven, J. (2015). Real communication (3^rd. ed). New York: Bedford/St. Martin’s